Delivery Information

Treat yourself to 12 months Free UK Delivery for a one-off charge of just £9.99. 

You'll also get exclusive offers and early access to our newest products and sales! Don't miss out.

Valid customer account and email address required for signup.

Not Applicable on some items, typically those that require a specialist delivery service.

Delivery pass can be cancelled at any time but you will only recieve a refund if you have never used the pass to recieve any orders.

Free returns are NOT included in the delivery pass.

Terms and conditions apply see website terms of service for full details.

Start Fitness delivery pass is available to purchase on the website and during the checkout process.
Once purchased you will receive free delivery on any subsequent qualifying orders for 1 year from the date of purchase.
Free standard delivery will only apply to orders to shipped to a UK address placed with the same customer account or email address.
Delivery pass cannot be transferred to another account or email address.
Some items may not be available with the delivery pass, these will not be counted as qualifying purchases this includes but is not limited to Bikes, Bike Frames, Wheelsets and Forks.
Items that require a specialist delivery service are not included in a qualifying orders.

Delivery charges are calculated based on the size and weight of the items in the basket (*price from is based on a typical order).

We use a range of different courier services provided by DHL, DPD, EVRi and Royal Mail.

Our internal systems determine which service is best placed to deliver your order at the time of dispatch.

Orders are processed Monday to Saturday.

Delivery timescales are based on working days; Public Holidays, Saturday's and Sunday's are NOT classed as working days.

Most parcels are delivered Monday to Saturday between the hours of 8am-8pm

From time to time carriers may deliver earlier or later, or on non working days however this is cannot be guaranteed nor should it be expected.

Orders placed with any of the express delivery options before the cut off time on a Friday would be dispatched same day and be due for delivery on Monday. If ordered after the cut off time on Friday or over the weekend they would not be due for dispatch until Monday and expected for delivery Tuesday.

Some areas may be subject to a delayed service which could take longer to deliver. Please click here to see a list of postcodes which may be impacted.

We also offer some specific carrier delivery options in the checkout, if these are selected we will endeavour to honour your preference but it may be necessary to use a different courier.

Please Note the delivery information above is designed to be used as guide, for full Terms & Conditions see our website Terms of Service.

If you have any questions or concerns about delivery please contact us we're happy to help.

Standard Delivery will be shipped with one of our standard postage providers.

Express Delivery will be processed with high priority and dispatched with the fastest available carrier service.

Please Note: Shipments sent to the European Union are sold exclusive of VAT and may be subject to local import duties and taxes.

Please see table below for estimated delivery timescales.

Delivery timescales are esimates in working days; Public Holidays, Saturday's and Sunday's are NOT classed as working days.

All applicable customs and import duties and any other charges are the responsibility of the customer.

Delivery charges are calculated based on the size and weight of the items in the basket at the checkout and do Not include VAT.

We use a range of different courier services provided by DHL, DPD, EVRi and Royal Mail.

Our internal systems determine which service is best placed to deliver your order at the time of dispatch.

Orders are processed Monday to Saturday.

Please Note the delivery information above is designed to be used as guide, for full Terms & Conditions see our website Terms of Service.

If you have any questions or concerns about delivery please contact us we're happy to help.

Standard Delivery will be shipped with one of our standard postage providers.

Express Delivery will be processed with high priority and dispatched with the fastest available carrier service.

Please Note: Shipments sent outside of the UK are sold exclusive of VAT and may be subject to local import duties and taxes.

Please see table below for estimated delivery timescales.

Delivery timescales are esimates in working days; Public Holidays, Saturday's and Sunday's are NOT classed as working days.

All applicable customs and import duties and any other charges are the responsibility of the customer.

Delivery charges are calculated based on the size and weight of the items in the basket at the checkout and do Not include VAT.

We use a range of different courier services provided by DHL, DPD, EVRi and Royal Mail.

Our internal systems determine which service is best placed to deliver your order at the time of dispatch.

Orders are processed Monday to Saturday.

Please Note the delivery information above is designed to be used as guide, for full Terms & Conditions see our website Terms of Service.

If you have any questions or concerns about delivery please contact us we're happy to help.

All of the bikes we sell are physically in stock at the point of purchase but come from the manufacturer unassembled and have to be built and safety checked before shipping.

The assembly process will begin as soon as we recieve full payment on a completed order and typically takes a few days to complete.

Orders are processed and assembled by our fully qualified mechanics on first come first served basis in date order.

Once fully checked and boxed, we will contact you to arrange a suitable delivery date when you will be at the delivery address to take delivery.

Our bikes are despatched with a premium delivery service which usually delivers next working day (excludes weekends & public holidays) for mainland UK orders.

It may take slightly longer for some areas, Northern Ireland, Channel Islands and outlying Scottish areas. Please click here to see a list of postcodes which may be impacted.

International bike orders will be dispatched as soon as the bike is boxed and typically take upto a week to arrive.

Please Note: Bikes sent outside of the UK are sold exclusive of VAT and may be subject to local import duties and taxes.

For more information on the delivery process or to check the current assembly processing time check the delivery tab on the product page of our Bikes.

Please Note the delivery information above is designed to be used as guide, for full Terms & Conditions see our website Terms of Service.

If you have any questions or concerns about delivery please contact us we're happy to help.

To avoid disappointment please allow plenty of time for delivery and shop as early as possible.

To make sure we can despatch Christmas presents to arrive before the big day, please ensure you place your order before 2pm on the dates below.

Dates provided are the latest possible posting dates after which parcels would not bue due to arrive until post christmas.

Please note that these dates are provided by our couriers in good faith and designed to be used as a guide only, they should not be interpreted as a guaranteed service.

We cannot accept responsibility for late or delayed delivery by the couriers, for full Terms & Conditions see our website Terms of Service.

If you have any questions or concerns about delivery please contact us we're happy to help.