Delivery Information

Treat yourself to 12 months Free UK Delivery for a one-off charge of just £9.99. 

You'll also get exclusive offers and early access to our newest products and sales! Don't miss out.

Key Points:

Valid customer account and email address required for signup.

Not Applicable on some items, typically those that require a specialist delivery service.

Delivery pass can be cancelled at any time but you will only recieve a refund if you have never used the pass to recieve any orders.

Free returns are NOT included in the delivery pass.

Terms and conditions apply see website terms of service for full details.

Delivery pass works best when logged into your customer account, ordering through the standard website checkout, express checkouts such as applepay, paypal, googlepay or shop pay dont access your customer account so you may not see the free delivery option. Please use the standard website checkout process or if you would like to pay with one of these methods we will refund standard delivery charges for qualifying purchases.

Start Fitness delivery pass is available to purchase on the website and during the checkout process.
Once purchased you will receive free standard delivery on any subsequent qualifying orders for 1 year from the date of purchase.
Free standard delivery will only apply to orders to shipped to a UK address placed with the same customer account or email address.
Delivery pass cannot be transferred to another account or email address.
Some items may not be available with the delivery pass, these will not be counted as qualifying purchases this includes but is not limited to Bikes, Bike Frames, Wheelsets and Forks.
If the delivery pass isn't visible at checkout for your basket, this determines that the order you are trying to place consists of a non-qualifying item or number of items.
Items that require a specialist delivery service are not included in a qualifying orders.

Next Day and Saturday Delivery before 12pm or 10.30am options also available to some locations in the checkout.

Additional Info

Orders are processed Monday to Saturday - Orders placed after the cutoff times would be processed the next day.

Delivery timescales are estimates based on working days; Public Holidays, Saturday's and Sunday's are NOT classed as working days.

Most parcels are delivered Monday to Saturday between the hours of 8am-8pm

From time to time carriers may deliver outside of these hours or on non working days.

We will provide tracking for each order to allow you to monitor the progress of your delivery and if necessary make alternative arrangements for delivery where possible.

Some areas are subject to reduced delivery service which could take longer to deliver. Please click here to see a list of postcodes which could be impacted.

We use a range of different courier services provided by DHL, DPD, EVRi and Royal Mail.

If your preferred service or courier is not available please contact us and we'll endeavour to make specific arrangements

Delivery charges are calculated based on the size and weight of the items in the basket (*price from is based on a typical order).

Our internal systems determine which service is best placed to deliver your order at the time of dispatch.

If you select a specific carrier delivery option in the checkout we will endeavour to honour your preference but it may be necessary to use a different service.

If you have any questions or concerns about delivery please contact us we're happy to help.

Please Note the information above has been provided in good faith and is designed to be used as guide, for terms see our website Terms of Service.

Please Note: Shipments sent to the European Union are sold exclusive of VAT and may be subject to local import duties and taxes.

Standard Delivery will be shipped with one of our standard postage providers.

Express Delivery will be processed with high priority and dispatched with the fastest available carrier service.

Delivery timescales above are esimates based on best service given in working days Public Holidays, Saturday's and Sunday's are NOT classed as working days.

All applicable customs and import duties and any other charges are the responsibility of the customer.

Delivery charges are calculated based on the size and weight of the items in the basket at the checkout and do Not include VAT.

We use a range of different courier services provided by DHL, DPD and Royal Mail.

Our internal systems determine which service is best placed to deliver your order at the time of dispatch.

Orders are processed Monday to Saturday.

Please Note the delivery information above is designed to be used as guide, for full Terms & Conditions see our website Terms of Service.

If you have any questions or concerns about delivery please contact us, we're happy to help.

Please see table below for estimated delivery timescales.

Please Note: Shipments sent outside of the UK are sold exclusive of VAT and may be subject to local import duties and taxes.

Standard Delivery will be shipped with one of our standard postage providers.

Express Delivery will be processed with high priority and dispatched with the fastest available carrier service.

Delivery timescales above are esimates based on best service given in working days Public Holidays, Saturday's and Sunday's are NOT classed as working days.

All applicable customs and import duties and any other charges are the responsibility of the customer.

Delivery charges are calculated based on the size and weight of the items in the basket at the checkout and do Not include VAT.

We use a range of different courier services provided by DHL and Royal Mail.

Our internal systems determine which service is best placed to deliver your order at the time of dispatch.

Orders are processed Monday to Saturday.

Please Note the delivery information above is designed to be used as guide, for full Terms & Conditions see our website Terms of Service.

If you have any questions or concerns about delivery please contact us, we're happy to help.

Please see table below for estimated delivery timescales.

All of the bikes we sell are physically in stock at the point of purchase but come from the manufacturer unassembled and have to be built and safety checked before shipping.

The assembly process will begin as soon as we recieve full payment on a completed order and typically takes a few days to complete.

Orders are processed and assembled by our fully qualified mechanics on first come first served basis in date order.

Once fully checked and boxed, we will contact you to arrange a suitable delivery date when you will be at the delivery address to take delivery.

Our bikes are despatched with a premium delivery service which usually delivers next working day (excludes weekends & public holidays) for mainland UK orders.

It may take slightly longer for some areas, Northern Ireland, Channel Islands and outlying Scottish areas. Please click here to see a list of postcodes which may be impacted.

International bike orders will be dispatched as soon as the bike is boxed and typically take upto a week to arrive.

Please Note: Bikes sent outside of the UK are sold exclusive of VAT and may be subject to local import duties and taxes.

For more information on the delivery process or to check the current assembly processing time check the delivery tab on the product page of our Bikes.

Please Note the delivery information above is designed to be used as guide, for full Terms & Conditions see our website Terms of Service.

If you have any questions or concerns about delivery please contact us we're happy to help.